Because leaRN courses provide immediate access to digital educational content, course purchases are generally non-refundable once a learner has substantially accessed or completed the course or has received continuing education credit or a certificate of completion.
However, we want learners to have a positive experience.
A refund request may be considered when:
- a duplicate purchase was made accidentally;
- a technical issue attributable to leaRN prevents reasonable access to the purchased course and cannot be resolved; or
- another circumstance warrants a refund in leaRN's reasonable discretion.
Refund requests should be submitted to leaRNceu@gmail.com and include the learner's name, course purchased, date of purchase, and reason for the request.
Refunds will generally not be issued after a learner has completed a course or received a certificate awarding nursing continuing education contact hours.
If a refund is granted after a certificate has been issued because of an administrative error or exceptional circumstance, leaRN may invalidate the associated certificate and CE credit where appropriate.
If leaRN cancels a paid course before a learner has had a reasonable opportunity to complete it and does not provide a suitable replacement or continued access, the learner will be offered an appropriate remedy, which may include a refund.
Approved refunds will generally be returned to the original payment method. Processing time may depend upon the payment processor or financial institution.
